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Privacy Policy

This privacy policy describes how The Provider Portal collects, uses and shares Personal Data when using this website and our Services. Please read the following information carefully to understand our views and practices regarding your Personal Data and how we treat it.

The Provider Portal does share any information to any third party unless required by law, regulation or legal process.

What Information do we collect?

If using the Provider Portal website purely for information purposes, i.e. if you have not registered with us, or do not purchase anything, we shall only collect the personal data which your browser transmits to our server. If you wish to view our website, we collect the following data which is technically necessary for us to display our website to you and to guarantee stability and security: 

  • IP address
  • Date and time of the query 
  • Time zone difference to Greenwich Mean Time (GMT) 
  • Content of the request (specific page)
  • Access status / HTTP status code

We also collect the following data for the following functions:

  • If you contact us by email or use our contact form, we will store the information you provide us with (your name and email address or telephone number) to respond to your query. We collect the following data:
    • First and Last Name
    • Email Address
  • If you create a Provider Portal account to use our service, we collect the data we need to offer these services. These can be seen from the respective entry fields for account registration and use. When performing these actions, we need at least the mandatory information marked with a *. We use this data for the execution of service and for processing your inquiries. We collect the following data:
    • First and Last Name
    • Email Address
    • Phone Number
    • Provider Type
    • Address 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To provide our Website and Services - We use your information in order to provide you the features and functions made available to you on our Website and through our Services.
  • To personalize your experience - Your information helps us to better respond to your individual needs.
  • To improve our website - We continually strive to improve our website offerings and features available based on de-identified information, general log data, and usage statistics. We also take into consideration all feedback we receive from you.
  • To improve customer service - Your shared and automatic information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service requested.
  • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Payment Processing

We do not use third party payment processing and all payments are made through electronic bank payment.

Privacy Act

The Provider Portal shall comply with the Privacy Act 1993 to the extent it is relevant to the user Data or the provision of the Services.  The Provider Portal will hold all user Data solely as agent for the purposes of the Privacy Act 1993. 

Your Consent

By using this site, the Provider Portal, or Find a Therapist, you consent to our privacy policy (this page).

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the modification date below. 


This policy was last modified on September 8, 2021.